tbeej Frequently Asked Questions

Creating a tbeej account takes under two minutes — visit the tbeej Login page, tap the register option, and enter your mobile number, a password, and your date of birth. You must be 21 years or older to register. Once your basic details are submitted, your account is active and you can make your first deposit. Full KYC identity verification is required before your first withdrawal is processed.

tbeej requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You will also need to provide a selfie holding your ID document. KYC is reviewed by the tbeej team within 24 hours in most cases. Until KYC is complete, deposits and gameplay are available, but withdrawals are held pending verification.

Use the 'Forgot Password' option on the tbeej Login page. Enter your registered mobile number and you will receive an OTP via SMS. Enter the OTP to verify your identity, then set a new password. The whole process takes under three minutes. If you do not receive the OTP within two minutes, check that you entered the correct mobile number and try resending. If the issue continues, contact [email protected].

No — tbeej permits only one account per person. Duplicate accounts are detected automatically and both accounts may be permanently closed, with any balances forfeited. If you believe you have accidentally created a duplicate account, contact [email protected] immediately so the team can merge or close the secondary account without penalty.

To permanently close your tbeej account, email [email protected] from your registered email address with the subject line 'Account Closure Request'. Include your registered mobile number and the reason for closure. Any pending withdrawals will be processed before the account is closed. Note that closing your account is different from self-exclusion — if you are closing because of a gambling concern, consider requesting self-exclusion instead, which offers stronger protections.

bKash deposits to tbeej are credited instantly in the vast majority of cases — typically within 30 seconds of the transaction being confirmed by bKash. During peak hours or in rare cases of network delays, it may take up to 5 minutes. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] with your registered mobile number.

The minimum deposit on tbeej is ৳200 BDT, regardless of which payment method you use. This applies to bKash, Nagad, Rocket, Upay, and bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional verification step in line with our responsible gaming and AML policies.

The minimum withdrawal amount on tbeej is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. bKash and Nagad withdrawals are typically completed within 1-4 hours during business hours. Bank transfers may take 1-2 working days. Your KYC verification must be complete before any withdrawal can be processed.

tbeej does not charge any platform fee on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their standard transaction charges as per their own fee schedule — this is outside tbeej's control. To avoid unexpected deductions, check the current fee schedule of your mobile banking provider before initiating a transaction.

For security reasons, tbeej's default policy is to return funds to the same source they were deposited from. If you need to withdraw to a different bKash or Nagad number — for example if you have changed your mobile number — you must contact [email protected] and complete an additional identity verification step before the alternative withdrawal destination can be approved.

Yes — tbeej offers betting markets for Bangladesh Premier League (BPL) matches, as well as international fixtures featuring the Bangladesh Tigers, IPL, T20 World Cup, and other major ICC tournaments. Available markets include match winner, top batsman, total runs, wickets, and live in-play betting on selected matches. Markets go live as soon as official team sheets and match schedules are confirmed.

All slot games on tbeej use certified Random Number Generators (RNG) provided by the game studios — including Pragmatic Play, NetEnt, and Microgaming — which are independently audited for fairness. The RNG generates a new random outcome for every single spin, with no memory of previous results. The RTP (Return to Player) percentage for each game is set by the studio and is displayed in the game's information panel.

Yes — tbeej is fully optimised for mobile play on both Android and iOS devices. No app download is required; the platform runs directly in your mobile browser (Chrome on Android, Safari on iOS). All games — slots, live casino tables, cricket betting, and crash games — are available in full on mobile with touch-optimised controls and fast load times on standard 4G connections.

tbeej offers a wide range of live casino games streamed in real time by professional dealers, powered by studios including Evolution Gaming and Ezugi. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, and game show formats. Many live tables include BDT betting ranges suited to Bangladesh players, with low minimum bets starting from ৳100 BDT on selected tables.

tbeej offers a welcome bonus for new Bangladesh players on their first deposit. The exact bonus amount and terms vary based on current promotions — check the tbeej Casino page or contact [email protected] for the latest offer. All bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Full bonus terms are published on the tbeej Casino page.

A wagering requirement (also called rollover) means you must place real-money bets totalling a specific multiple of your bonus amount before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawal. Only bets placed with real-money balance count towards the wagering requirement unless the bonus terms specify otherwise.

Free spin winnings at tbeej are credited as bonus balance, not instant real money. They are subject to the wagering requirement stated in the specific promotion's terms. Once the wagering requirement for the free spin winnings is met, the resulting balance converts to withdrawable real money. Always check the individual promotion page for the applicable wagering multiplier and any game restrictions that apply to free spins.

tbeej rewards regular players through its loyalty programme. Players accumulate points based on their real-money wagering activity. Points can be redeemed for bonus credits, free spins on selected slots, and other exclusive rewards. Higher activity levels unlock VIP tiers with benefits including faster withdrawal processing, dedicated account managers, and access to exclusive promotions not available to standard members. Contact support for details on your current tier.

tbeej uses SSL (TLS) encryption on all data transmitted between your device and its servers, protecting your personal and financial information from interception. Account passwords are stored using modern cryptographic hashing — plain-text passwords are never stored. The platform employs two-factor authentication (2FA) options for login, and all financial transactions are processed through established, trusted payment infrastructure including bKash and Nagad.

The minimum age to register and play on tbeej is 21 years old. This is strictly enforced — age is verified at registration using the mobile number provided, and full identity verification (KYC) is required before any withdrawal is processed. tbeej does not permit anyone under 21 to use the platform under any circumstances. If you believe a minor has accessed the platform, contact [email protected] immediately.

To self-exclude from tbeej, email [email protected] with the subject 'Self-Exclusion Request' and include your registered mobile number and your preferred exclusion period (minimum 6 months, up to permanent). Your account will be suspended within minutes of tbeej receiving your request. Once activated, self-exclusion cannot be reversed for the chosen minimum period — this is by design, to provide a reliable barrier. You do not need to be logged in to request self-exclusion.

Log in to your tbeej account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in BDT. The limit takes effect immediately once confirmed. To reduce a limit, the change is also immediate. To increase a limit, tbeej applies a mandatory 24-hour cooling-off period before the increase is applied — this safeguard is intentional and cannot be bypassed.