Responsible Gaming at tbeej — Your Safety Comes First
tbeej believes that gambling should always be a source of entertainment, never a source of financial stress or personal harm. Our responsible gaming tools give every player in Bangladesh full control over how they play.
Our Commitment to Responsible Gaming
tbeej operates as an online casino and sports betting platform for adult players across Bangladesh, including cities like Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We take our responsibility to players seriously. The tbeej platform is designed so that entertainment remains in control — not the other way around. Every tool listed on this page is available to every registered player, at no cost, and can be activated immediately by contacting support.
Gambling is a form of paid entertainment. Like any form of entertainment, it comes with a cost. The only money you should ever spend at tbeej is money you can afford to lose. Gambling is not an investment strategy. It does not generate reliable income. If you find yourself gambling to recover losses, to pay bills, or to escape stress, that is a sign that gambling has moved beyond entertainment — and it is time to use one of the tools below or to speak with our support team.
Responsible Gaming Tools Available at tbeej
The following tools are available to all registered tbeej players. Each tool can be activated by logging in to your account settings or by contacting our 24/7 support team at [email protected]. There is no waiting period to activate a limit or restriction — these go into effect immediately.
Deposit Limits
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your tbeej account. Once a limit is set, it takes effect immediately. Increasing a deposit limit requires a minimum 24-hour cooling-off review period before the increase applies.
Session Time Limits
Set a maximum play session duration. When your session time limit is reached, you will be automatically logged out regardless of any ongoing game activity. Session limits reset at midnight Bangladesh Standard Time (BST, UTC+6).
Cooling-Off Period
Take a temporary break from tbeej for a defined period — from 24 hours up to 6 weeks. During a cooling-off period, you cannot deposit or place any wagers. The period cannot be cancelled once activated; it must run its full course.
Self-Exclusion
Request a longer-term or permanent exclusion from the tbeej platform. Minimum self-exclusion periods of 6 months are available, with the option to extend to 1 year, 5 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the chosen minimum period.
Reality Check Reminders
Enable regular pop-up reminders during play that display your current session duration and net balance change for the session. Reality checks prompt you to decide consciously whether to continue or stop playing.
Loss Limit Alerts
Set a maximum loss threshold per session, per day, or per week. When your losses reach the defined threshold, tbeej will alert you and offer the option to end the session or activate a cooling-off period immediately.
How to Activate Responsible Gaming Tools
All responsible gaming tools at tbeej can be activated in two ways: through your account settings panel, or by contacting the support team directly. Follow these steps to activate any tool via support.
- Log in to your tbeej account using your registered mobile number and password.
- Navigate to Account Settings and select the Responsible Gaming section.
- Choose the tool you wish to activate: Deposit Limit, Session Limit, Cooling-Off, Self-Exclusion, Reality Check, or Loss Limit Alert.
- Set your preferred limit or period and confirm. The tool takes effect immediately upon confirmation — there is no delay on activating a restriction.
- Alternatively, email [email protected] at any time. Our team will activate the tool on your account within minutes and send a confirmation to your registered contact.
Important: Any tool that restricts your account (deposit limit, session limit, cooling-off, self-exclusion, loss limit) takes effect immediately and cannot be reversed or reduced for its minimum active period. This is by design — the purpose of these tools is to provide a firm, reliable barrier when you need one.
Recognising Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious — even to the person affected. The following are recognised warning signs that gambling may be causing harm. If you recognise several of these signs in yourself, please reach out to tbeej support or a professional counselling service.
Spending more money on gambling than you originally planned, or more than you can comfortably afford.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Borrowing money, selling possessions, or using money set aside for essential expenses (rent, food, bills) to fund gambling.
Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
Gambling interfering with work, studies, family responsibilities, or relationships.
Using gambling as a way to escape from problems, stress, depression, or difficult life circumstances.
Recognising these signs in yourself is not a cause for shame — it is a sign of self-awareness, and it is the first step toward making a positive change. tbeej's support team is available around the clock, seven days a week, including all Bangladesh public holidays, to help you take that step.
Self-Exclusion — Taking a Longer Break
Self-exclusion is the strongest responsible gaming tool available at tbeej. It allows you to completely suspend access to your tbeej account for a defined minimum period. During self-exclusion, you cannot log in, deposit, withdraw, or place any wager. All pending bonus offers are cancelled and cannot be reinstated.
Self-exclusion periods available at tbeej are: 6 months, 1 year, 5 years, and permanent. Once you have selected and confirmed a self-exclusion period, that period will run in full regardless of any request to lift it earlier. When a temporary self-exclusion period expires, you will need to contact support and complete an assessment before your account can be reactivated — there is a mandatory 7-day review period before reinstatement.
To request self-exclusion immediately, email [email protected] with the subject line "Self-Exclusion Request" and include your registered mobile number and your preferred exclusion period. Your account will be suspended within minutes of us receiving your request. You do NOT need to be logged in to request self-exclusion.
If you have self-excluded from tbeej and you find that you have managed to re-register using different details, you must inform us immediately at [email protected]. Re-registering during a self-exclusion period is a breach of our Terms and Conditions. Any winnings accrued on a re-registered account during a self-exclusion period are void and will not be paid.
Understanding Deposit Limits at tbeej
Deposit limits are one of the most practical responsible gaming tools available. They allow you to set a hard ceiling on how much BDT you can move into your tbeej account over a given period — before you start playing, not after you have already spent more than you intended. Available deposit limit periods are: daily (resets at midnight BST), weekly (resets Monday midnight BST), and monthly (resets on the 1st of each month at midnight BST).
To set a deposit limit, log in to your account settings and navigate to the Responsible Gaming section. You will be prompted to enter the BDT amount and select the period. The limit takes effect immediately. To reduce a deposit limit, the change also takes effect immediately. To increase a deposit limit, tbeej imposes a mandatory 24-hour cooling-off period before the increase applies — this delay is a regulatory safeguard, not a technical limitation.
Tip: A practical approach used by many experienced tbeej players is to set a monthly deposit limit equal to the amount they have specifically budgeted for entertainment that month — treating tbeej the same way they would treat spending on a cinema trip or a restaurant dinner. Once the month's entertainment budget is reached, the platform will not allow further deposits until the limit resets.
Tips for Playing Safely at tbeej
Beyond the formal tools available in your account settings, the following practical habits help keep gambling enjoyable and within healthy boundaries. These tips are used by responsible players across Bangladesh.
- Decide your budget before you log in, not while you are playing. It is much harder to stick to a budget when you are in the middle of an exciting game session.
- Treat every BDT you deposit as entertainment spending — money you are happy to exchange for the experience of playing, regardless of the outcome.
- Take regular breaks. Step away from the screen every 30-45 minutes during a play session. Use the session time limit tool to make this automatic.
- Never gamble when you are under the influence of alcohol, when you are extremely tired, or when you are in an emotionally heightened state — angry, grieving, or deeply stressed. Decision-making quality drops significantly in these states.
- Keep gambling in proportion. It should represent a small and optional part of your leisure time, not the main activity that fills your evenings and weekends.
- Tell a trusted person — a family member or close friend — that you use tbeej. Having someone who knows about your gambling activity provides natural accountability and a support network if you ever feel your play is getting out of hand.
Protecting Young People from Gambling
tbeej is strictly an adults-only platform. No person under the age of 21 may register, deposit, or play at tbeej. Age is verified at registration using the mobile number provided, and full KYC identity verification is conducted before any withdrawal is processed. tbeej takes the protection of minors seriously and will permanently close any account found to belong to a person under 21, with all balances forfeited in accordance with our Terms and Conditions.
If you share a device with younger family members, we strongly recommend enabling your phone's built-in screen time or parental control features to prevent access to tbeej or similar platforms. On Android devices this can be managed through Digital Wellbeing settings. On iOS devices this is available through Screen Time settings in the main Settings app.
If you suspect that a minor has registered an account at tbeej using falsified details, please report this immediately to [email protected]. Include the account details you are aware of and any supporting information. tbeej will investigate and act within 24 hours of receiving a verified report.
Get Help — You Are Not Alone
If you feel that gambling is causing harm to you or someone you care about, please reach out. You do not need to be in crisis to ask for help — asking early is always better than waiting. tbeej's support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming concerns are handled with complete confidentiality.
Contact tbeej Support for responsible gaming assistance: [email protected] (plain text — not a clickable link). Our support team can help you activate any responsible gaming tool on your account immediately, guide you through the self-exclusion process, or simply talk through your concerns without judgment. All responsible gaming requests are treated as a priority.
Remember: there is no financial penalty, no account closure, and no judgment involved in asking tbeej for responsible gaming support. Activating a limit or taking a break is a sign of strength. Our entire support team is trained to handle these conversations with care, respect, and full confidentiality. You can also speak to a trusted friend, family member, or a professional counsellor in your area if you prefer support outside of tbeej.
Play Responsibly, Enjoy Freely
tbeej is here for entertainment. When you play within your means and use our tools, the experience stays fun. Ready to explore our games or get answers to common questions?